*, *::before, *::after { margin: 0; padding: 0; box-sizing: border-box; }

/* ===== VARIABLES SYSTEM ===== */
:root {
    --verde: #00C16A;
    --verde-hover: #009955;
    --verde-soft: rgba(0,193,106,.12);
    --verde-glow: rgba(0,193,106,.3);
    --fundo: #1E1E1E;
    --sidebar: #1A1A1A;
    --card: #2B2B2B;
    --card-hover: #333;
    --texto: #FFFFFF;
    --texto-sec: #999;
    --border: rgba(255,255,255,.06);
    --border-light: rgba(255,255,255,.04);
    --chat-bg: #0D0D0D;
    --bubble-user: #005C3E;
    --bubble-client: #262626;
    --bubble-susurro: #4A1515;
    --header-bg: #202020;
    --input-bg: rgba(255,255,255,.04);
    --danger: #FF5252;
    --warning: #FFB74D;
    --azul: #00A8FF;
    --muted: #B8B8B8;
    
    /* Variáveis Adicionais para Modo Claro/Escuro */
    --bubble-bot: linear-gradient(135deg, rgba(15,61,46,.95), rgba(13,37,35,.95));
    --bubble-bot-border: rgba(0,193,106,.22);
    --author-operator: #18f096;
    --author-group: #bb86fc;
    --author-bot: var(--verde);
    --author-internal: #ff9d9d;
    --msg-author-color: var(--verde);
    --msg-meta-color: rgba(255,255,255,.35);
    --scrollbar-thumb: #444;
}

/* ===== MODO CLARO ===== */
body.light-theme {
    --fundo: #F5F5F5;
    --sidebar: #FFFFFF;
    --card: #FFFFFF;
    --card-hover: #ECECEC;
    --texto: #1A1A1A;
    --texto-sec: #666;
    --border: rgba(0,0,0,.08);
    --border-light: rgba(0,0,0,.04);
    --chat-bg: #E8E8E8;
    --bubble-user: #DCF8C6;
    --bubble-client: #FFFFFF;
    --bubble-susurro: #FFE0E0;
    --header-bg: #EDEDED;
    --input-bg: #FFFFFF;
    --danger: #E53935;
    --warning: #F57C00;
    --azul: #007ACC;
    --muted: #666;
    
    /* Variáveis Adicionais em Modo Claro */
    --bubble-bot: linear-gradient(135deg, #E3F2FD, #E3F2FD);
    --bubble-bot-border: rgba(33,150,243,.22);
    --author-operator: #007a53;
    --author-group: #7B1FA2;
    --author-bot: var(--verde);
    --author-internal: #B71C1C;
    --msg-author-color: var(--verde);
    --msg-meta-color: rgba(0,0,0,.45);
    --scrollbar-thumb: #CCCCCC;
}

html {
    color-scheme: dark;
}

body.light-theme {
    color-scheme: light;
}

/* Wallpaper claro APENAS no chat */
body.light-theme #chatMessages {
    background-image: url('../../galeria/wallpaper-white.jpg');
    background-position: center;
    background-size: cover;
    background-repeat: no-repeat;
}

/* Corrigir contraste de campos no modo claro */
body.light-theme .form-control,
body.light-theme .form-select {
    background: #fff !important;
    color: #333 !important;
    border-color: rgba(0,0,0,.2) !important;
}
body.light-theme .form-control::placeholder {
    color: #aaa !important;
}
body.light-theme .conv-item {
    border-bottom-color: rgba(0,0,0,.06);
}
body.light-theme .conv-item .conv-last-msg {
    color: #666;
}
body.light-theme .panel-card {
    background: var(--card);
    color: var(--texto);
    border-color: var(--border);
}
body.light-theme .modal-content {
    background: var(--card);
    color: var(--texto);
}
body.light-theme .modal-header,
body.light-theme .modal-body {
    border-color: var(--border);
}
body.light-theme .modal-header .btn-close {
    filter: none;
    opacity: .65;
}

body.light-theme .chat-messages {
    background-color: var(--chat-bg);
    background-image: linear-gradient(rgba(232,232,232,.85), rgba(232,232,232,.85)), url('../../galeria/wallpaper-white.jpg');
    background-size: cover;
    background-position: center;
    background-repeat: no-repeat;
}

html, body { height: 100%; }

body {
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
    background: radial-gradient(circle at top left, rgba(0,193,106,.1), transparent 35%), var(--fundo);
    color: var(--texto);
    min-height: 100vh;
}

a { color: var(--verde); text-decoration: none; }
a:hover { color: var(--verde-hover); }

/* ===== NAVBAR ===== */
.navbar-premium {
    background: rgba(30,30,30,.92);
    border-bottom: 1px solid var(--border);
    backdrop-filter: blur(14px);
    padding: 12px 24px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    position: sticky;
    top: 0;
    z-index: 100;
}
.navbar-premium .logo-area {
    display: flex;
    align-items: center;
    gap: 10px;
}
.navbar-premium .logo-area img {
    width: 32px; height: 32px;
    border-radius: 10px;
    background: #fff;
    padding: 4px;
}
.navbar-premium .logo-area strong {
    font-size: 1.05rem;
    font-weight: 700;
    letter-spacing: -.3px;
}
.navbar-premium .logo-area small {
    color: var(--texto-sec);
    font-size: .75rem;
}

/* ===== PANEL CARD ===== */
.panel-card {
    background: linear-gradient(180deg, rgba(43,43,43,.96), rgba(35,35,35,.96));
    border: 1px solid var(--border);
    border-radius: 18px;
    padding: 24px;
}

/* ===== FORM CONTROLS (dark) ===== */
.form-control, .form-select, textarea {
    background: var(--input-bg) !important;
    border: 1px solid var(--border) !important;
    border-radius: 12px !important;
    padding: 10px 14px !important;
    color: var(--texto) !important;
    font-family: inherit !important;
    font-size: .85rem !important;
}
.form-control:focus, .form-select:focus, textarea:focus {
    border-color: var(--verde) !important;
    box-shadow: 0 0 0 3px rgba(0,193,106,.12) !important;
}
.form-control::placeholder { color: #555 !important; }

body:not(.light-theme) select,
body:not(.light-theme) .form-select {
    color-scheme: dark !important;
    background: var(--input-bg) !important;
    color: var(--texto) !important;
}
body:not(.light-theme) select option,
body:not(.light-theme) .form-select option {
    background-color: #232323 !important;
    color: #FFFFFF !important;
}
body.light-theme select,
body.light-theme .form-select {
    color-scheme: light !important;
    background: #FFFFFF !important;
    color: #1A1A1A !important;
}
body.light-theme select option,
body.light-theme .form-select option {
    background-color: #ffffff !important;
    color: #1A1A1A !important;
}

label {
    font-size: .75rem;
    font-weight: 600;
    color: var(--texto-sec);
    text-transform: uppercase;
    letter-spacing: .3px;
    margin-bottom: 4px;
}

/* ===== BUTTONS ===== */
.btn-despacha {
    background: var(--verde);
    color: #07130d;
    border: none;
    border-radius: 12px;
    padding: 10px 20px;
    font-weight: 700;
    font-family: inherit;
    font-size: .85rem;
    cursor: pointer;
    transition: background .2s;
}
.btn-despacha:hover { background: var(--verde-hover); color: #fff; }

.btn-despacha-outline {
    background: none;
    border: 1px solid var(--border);
    color: var(--texto-sec);
    border-radius: 12px;
    padding: 10px 20px;
    font-weight: 600;
    font-family: inherit;
    font-size: .85rem;
    cursor: pointer;
    transition: all .15s;
    text-decoration: none;
    display: inline-flex;
    align-items: center;
    gap: 6px;
}
.btn-despacha-outline:hover { background: rgba(255,255,255,.04); color: var(--texto); }

.btn-despacha-sm {
    background: var(--verde);
    color: #07130d;
    border: none;
    border-radius: 8px;
    padding: 6px 14px;
    font-weight: 600;
    font-family: inherit;
    font-size: .78rem;
    cursor: pointer;
    transition: background .2s;
}
.btn-despacha-sm:hover { background: var(--verde-hover); color: #fff; }

.btn-outline-sm {
    background: none;
    border: 1px solid var(--border);
    color: var(--texto-sec);
    border-radius: 8px;
    padding: 6px 14px;
    font-weight: 500;
    font-family: inherit;
    font-size: .78rem;
    cursor: pointer;
    transition: all .15s;
}
.btn-outline-sm:hover { background: rgba(255,255,255,.04); color: var(--texto); }

.btn-danger-sm {
    background: rgba(255,82,82,.15);
    color: var(--danger);
    border: none;
    border-radius: 8px;
    padding: 6px 14px;
    font-weight: 600;
    font-family: inherit;
    font-size: .78rem;
    cursor: pointer;
    transition: background .15s;
}
.btn-danger-sm:hover { background: var(--danger); color: #fff; }

.btn-sm-custom {
    padding: 4px 12px;
    border-radius: 8px;
    font-size: .78rem;
    font-weight: 600;
    border: none;
    cursor: pointer;
    transition: all .15s;
    font-family: inherit;
    text-decoration: none;
    display: inline-flex;
    align-items: center;
    gap: 4px;
}
.btn-sm-custom.edit { background: rgba(0,193,106,.15); color: var(--verde); }
.btn-sm-custom.edit:hover { background: var(--verde); color: #07130d; }
.btn-sm-custom.block { background: rgba(255,82,82,.15); color: var(--danger); }
.btn-sm-custom.block:hover { background: var(--danger); color: #fff; }
.btn-sm-custom.unblock { background: rgba(255,183,77,.15); color: var(--warning); }
.btn-sm-custom.unblock:hover { background: var(--warning); color: #1E1E1E; }

.btn-primary-despacha {
    background: var(--verde);
    color: #07130d;
    border: none;
    border-radius: 14px;
    font-weight: 700;
}
.btn-primary-despacha:hover { background: var(--verde-hover); color: #fff; }

/* ===== BADGES ===== */
.badge {
    padding: 4px 12px;
    border-radius: 20px;
    font-size: .75rem;
    font-weight: 600;
}
.badge-online { background: var(--verde); color: #07130d; }
.badge-offline { background: #444; color: var(--texto-sec); }
.badge-bloqueado { background: var(--danger); color: #fff; }
.badge-status { border-radius: 999px; padding: .55rem .8rem; }

/* ===== STATS CARDS (usuarios) ===== */
.stats-cards {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 16px;
    margin-bottom: 24px;
}
.stat-card {
    background: linear-gradient(180deg, rgba(43,43,43,.96), rgba(35,35,35,.96));
    border: 1px solid var(--border);
    border-radius: 18px;
    padding: 24px;
    text-align: center;
    transition: transform .2s, box-shadow .2s;
}
.stat-card:hover { transform: translateY(-2px); box-shadow: 0 12px 40px rgba(0,0,0,.2); }
.stat-card .icon { font-size: 2rem; margin-bottom: 8px; }
.stat-card .icon.green { color: var(--verde); }
.stat-card .number { font-size: 2rem; font-weight: 800; }
.stat-card .label { color: var(--texto-sec); font-size: .82rem; margin-top: 4px; font-weight: 500; }
.stat-card.add-card {
    border: 2px dashed var(--verde);
    background: rgba(0,193,106,.06);
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
}
.stat-card.add-card:hover { background: rgba(0,193,106,.12); }

/* ===== TABLE (usuarios) ===== */
.table {
    color: var(--texto);
    margin: 0;
    font-size: .85rem;
}
.table th {
    color: var(--texto-sec);
    font-weight: 600;
    font-size: .75rem;
    text-transform: uppercase;
    letter-spacing: .5px;
    border-bottom: 1px solid var(--border);
    padding: 12px 8px;
}
.table td {
    vertical-align: middle;
    border-bottom: 1px solid rgba(255,255,255,.04);
    padding: 12px 8px;
}
.table tbody tr:hover { background: rgba(255,255,255,.03); }

/* ===== MODAL ===== */
.modal-content {
    background: var(--card);
    border: 1px solid var(--border);
    border-radius: 18px;
}
.modal-header {
    border-bottom: 1px solid var(--border);
    padding: 20px 24px;
}
.modal-header .modal-title { font-weight: 700; font-size: 1.05rem; }
.modal-header .btn-close { filter: invert(.8); }
.modal-body { padding: 24px; }
.modal-body label {
    font-size: .78rem;
    font-weight: 600;
    color: var(--texto-sec);
    text-transform: uppercase;
    letter-spacing: .3px;
    margin-bottom: 4px;
}

/* ===== CHAT BUBBLES ===== */
.chat-messages {
    flex: 1;
    overflow-y: auto;
    padding: 20px 50px;
    scrollbar-width: thin;
    scrollbar-color: var(--scrollbar-thumb) transparent;
    display: flex;
    flex-direction: column;
    gap: 4px;
    background-color: var(--chat-bg);
    background-image: linear-gradient(rgba(13,13,13,.68), rgba(13,13,13,.68)), url('../../galeria/wallpaper.jpg');
    background-size: auto;
    background-repeat: repeat;
    background-position: 0 0;
}
.chat-messages::-webkit-scrollbar { width: 4px; }
.chat-messages::-webkit-scrollbar-thumb { background: var(--scrollbar-thumb); border-radius: 4px; }

.msg-row {
    display: flex;
    flex-direction: column;
    max-width: 65%;
    animation: msgIn .2s ease-out;
}
@keyframes msgIn { from { opacity: 0; transform: translateY(8px); } to { opacity: 1; transform: translateY(0); } }

.msg-row.client { align-self: flex-start; }
.msg-row.bot { align-self: flex-end; }
.msg-row.operador { align-self: flex-end; }
.msg-row.susurro { align-self: flex-end; }

.msg-bubble {
    padding: 8px 14px;
    border-radius: 12px;
    font-size: .9rem;
    line-height: 1.45;
    position: relative;
    word-wrap: break-word;
    box-shadow: 0 1px 2px rgba(0,0,0,.13);
}
.msg-bubble-sticker {
    box-shadow: 0 1px 3px rgba(0,0,0,.18);
}
.msg-bubble-media {
    position: relative;
    padding: 4px;
}
.msg-bubble-imagem {
    padding: 0 !important;
    background: transparent !important;
    border-radius: 12px;
    overflow: hidden;
    box-shadow: 0 1px 3px rgba(0,0,0,.18);
}
.msg-bubble-imagem .wa-image-card {
    border-radius: 12px;
}
.msg-bubble-audio {
    padding: 6px 12px 2px 12px !important;
}
.msg-bubble-media .msg-meta {
    position: absolute;
    bottom: 8px;
    right: 10px;
    background: rgba(0,0,0,0.55);
    color: #fff;
    border-radius: 4px;
    padding: 1px 6px;
    font-size: .7rem;
    line-height: 1.4;
    backdrop-filter: blur(2px);
    pointer-events: none;
}
.msg-bubble-media .msg-meta .msg-status-read { color: #53bdeb; }
.msg-bubble-audio .msg-meta {
    position: relative !important;
    bottom: auto !important;
    right: auto !important;
    background: transparent !important;
    backdrop-filter: none !important;
    display: flex !important;
    justify-content: flex-end;
    align-items: center;
    margin-top: 1px;
    margin-bottom: 2px;
    padding: 0;
    color: rgba(255,255,255,.6);
    font-size: .68rem;
    gap: 3px;
}
.msg-actions {
    position: absolute;
    top: -30px;
    display: none;
    gap: 4px;
    z-index: 10;
}
.msg-row.client .msg-actions,
.msg-row.bot .msg-actions { left: 0; }
.msg-row.operador .msg-actions,
.msg-row.susurro .msg-actions { right: 0; }
.msg-row:hover .msg-actions { display: flex; }
.msg-row.operador .msg-actions { display: none; }
.msg-row.operador.selected .msg-actions { display: none; }
.msg-actions button {
    width: 28px;
    height: 28px;
    border-radius: 50%;
    border: 1px solid var(--border);
    background: rgba(30,30,30,.92);
    color: var(--texto-sec);
    cursor: pointer;
}
.msg-actions button:hover { color: var(--verde); border-color: rgba(0,193,106,.35); }
.msg-actions button.btn-delete:hover { color: var(--danger); border-color: rgba(220,53,69,.35); }
body.light-theme .msg-actions button { background: var(--card); border-color: rgba(0,0,0,.12); color: var(--texto-sec); }
body.light-theme .msg-actions button:hover { color: var(--verde); border-color: rgba(0,193,106,.35); }
body.light-theme .msg-actions button.btn-delete:hover { color: var(--danger); border-color: rgba(220,53,69,.35); }
.msg-row.selected .msg-bubble {
    outline: 1px solid rgba(0,193,106,.62);
    box-shadow: 0 0 0 3px rgba(0,193,106,.13), 0 12px 30px rgba(0,0,0,.22);
}
.msg-row.sending .msg-bubble { animation: msgSendIn .18s ease-out both; }
@keyframes msgSendIn {
    from { opacity: .2; transform: translateY(8px) scale(.98); }
    to { opacity: 1; transform: translateY(0) scale(1); }
}
.msg-status-sending { animation: statusPulse .85s ease-in-out infinite; }
@keyframes statusPulse { 50% { opacity: .35; transform: scale(.92); } }

.msg-bubble-deleted { opacity: .55; }
.msg-deleted {
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 6px 8px;
    margin-top: 6px;
    color: var(--texto-sec);
    font-style: italic;
    font-size: .75rem;
    background: rgba(220,53,69,.08);
    border-radius: 4px;
}
.msg-deleted i { font-size: .85rem; opacity: .6; }
.client-reaction { opacity: .85; }
.msg-reactions {
    display: flex;
    gap: 3px;
    padding-top: 2px;
    z-index: 1;
}
.msg-row.operador .msg-reactions,
.msg-row.susurro .msg-reactions { justify-content: flex-end; }
.msg-reactions span {
    display: inline-flex;
    align-items: center;
    min-height: 20px;
    padding: 1px 6px;
    border-radius: 999px;
    background: rgba(255,255,255,.08);
    border: 1px solid var(--border);
    font-size: .75rem;
    box-shadow: 0 1px 3px rgba(0,0,0,.12);
}
.msg-reactions span.own-reaction {
    background: var(--verde-soft);
    border-color: rgba(0,193,106,.35);
    box-shadow: 0 0 0 1px rgba(0,193,106,.15);
}
.reaction-picker {
    position: fixed;
    display: none;
    align-items: center;
    gap: 5px;
    padding: 7px;
    width: max-content;
    max-width: calc(100vw - 20px);
    border-radius: 999px;
    background: rgba(24,24,24,.98);
    border: 1px solid var(--border);
    box-shadow: 0 16px 45px rgba(0,0,0,.45);
    z-index: 11000;
}
.reaction-picker.open { display: flex; }
.reaction-picker button {
    width: 34px;
    height: 34px;
    border-radius: 50%;
    border: none;
    background: transparent;
    cursor: pointer;
    font-size: 1.1rem;
    transition: transform .12s, background .12s;
}
.reaction-picker button:hover { transform: translateY(-2px) scale(1.08); background: rgba(255,255,255,.08); }
.msg-row.client .msg-bubble {
    background: var(--bubble-client);
    border-bottom-left-radius: 4px;
}
.msg-row.bot .msg-bubble {
    background: var(--bubble-bot);
    border: 1px solid var(--bubble-bot-border);
    border-bottom-left-radius: 4px;
}
.msg-row.operador .msg-bubble {
    background: var(--bubble-user);
    border-bottom-right-radius: 4px;
}
.msg-row.susurro .msg-bubble {
    background: var(--bubble-susurro);
    border: 1px solid rgba(255,82,82,.2);
    border-bottom-right-radius: 4px;
}
.msg-bubble .reply-preview {
    font-size: .78rem;
    color: var(--texto);
    border-left: 4px solid var(--verde);
    padding: 6px 10px;
    margin-bottom: 6px;
    background: rgba(0, 0, 0, 0.15);
    border-radius: 4px 8px 8px 4px;
    display: block;
    text-align: left;
    opacity: 0.92;
    transition: opacity 0.2s;
}
.msg-bubble .reply-preview:hover {
    opacity: 1;
    text-decoration: none;
}
.msg-bubble .reply-preview .reply-label {
    font-size: .72rem;
    font-weight: 700;
    color: var(--verde);
    text-transform: capitalize;
    margin-bottom: 2px;
    display: inline-block;
}

/* Custom background for quote blocks depending on bubble type */
.msg-row.operador .msg-bubble .reply-preview {
    background: rgba(0, 0, 0, 0.16);
}
.msg-row.client .msg-bubble .reply-preview,
.msg-row.bot .msg-bubble .reply-preview {
    background: rgba(255, 255, 255, 0.08);
}
body.light-theme .msg-row.operador .msg-bubble .reply-preview {
    background: rgba(0, 0, 0, 0.06);
    color: var(--texto);
}
body.light-theme .msg-row.client .msg-bubble .reply-preview,
body.light-theme .msg-row.bot .msg-bubble .reply-preview {
    background: rgba(0, 0, 0, 0.05);
    color: var(--texto);
}
.atendimento-separator {
    display: flex;
    justify-content: center;
    margin: 16px 0;
    width: 100% !important;
    align-self: center !important;
}
.atendimento-separator span {
    background: var(--card);
    color: var(--verde);
    font-size: .75rem;
    padding: 6px 16px;
    border-radius: 8px;
    font-weight: 600;
    border: 1px solid var(--border);
}
.msg-log {
    display: flex;
    justify-content: center;
    margin: 12px 0;
    width: 100% !important;
    align-self: center !important;
}
.msg-log span {
    background: rgba(0, 0, 0, 0.2);
    color: var(--texto-secundario);
    font-size: 0.75rem;
    padding: 6px 14px;
    border-radius: 6px;
    text-align: center;
}
body.light-theme .msg-log span {
    background: rgba(0, 0, 0, 0.05);
}
.msg-log-internal span {
    background: rgba(0, 0, 0, 0.12);
    color: var(--texto-secundario);
    border: 1px solid rgba(255, 255, 255, 0.08);
    letter-spacing: .02em;
}
body.light-theme .msg-log-internal span {
    background: rgba(0, 0, 0, 0.04);
    border-color: rgba(0, 0, 0, 0.06);
}
@keyframes highlightAnimation {
    0% { background-color: rgba(0, 193, 106, 0.4); }
    100% { background-color: transparent; }
}
.msg-row.highlight-msg .msg-bubble {
    animation: highlightAnimation 2.0s ease-out;
}
.msg-bubble img {
    max-width: 300px;
    max-height: 360px;
    height: auto;
    border-radius: 8px;
    cursor: pointer;
    display: block;
}
.wa-image-card {
    max-width: 300px;
    width: fit-content;
    border-radius: 12px;
    overflow: hidden;
    background: transparent;
}
.wa-image-card img {
    display: block;
    max-width: 300px;
    max-height: 360px;
    width: auto;
    height: auto;
    object-fit: cover;
    border-radius: 12px;
}
.wa-video-card {
    max-width: 300px;
    width: fit-content;
    border-radius: 12px;
    overflow: hidden;
    background: transparent;
}
.wa-video-card video {
    display: block;
    max-width: 300px;
    max-height: 360px;
    width: 100%;
    height: auto;
    border-radius: 12px;
}
.media-error-label {
    display: none;
    align-items: center;
    gap: 8px;
    color: #8696a0;
    font-size: .82rem;
    line-height: 1.2;
    padding: 18px;
}
.wa-image-card.media-error .media-error-label {
    display: flex;
}
.wa-image-card.media-error {
    background: rgba(0,0,0,.18);
}
.media-pending {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    color: #8696a0;
    font-size: .82rem;
    background: var(--border-light);
    border: 1px solid var(--border);
    border-radius: 10px;
    padding: 10px 12px;
    max-width: 260px;
}
.msg-bubble video { max-width: 260px; width: 100%; border-radius: 8px; display: block; }
.msg-bubble audio { width: 100%; margin-top: 4px; }
.msg-author {
    font-size: .7rem;
    font-weight: 900;
    color: var(--msg-author-color);
    margin-bottom: 3px;
}
.msg-author.operator-author,
.legacy-author { color: var(--author-operator); font-weight: 900; }
.msg-author.group-author { color: var(--author-group); font-weight: 900; }
.msg-author.bot-author { color: var(--author-bot); }
.msg-author.internal-author { color: var(--author-internal); display: inline-flex; align-items: center; gap: 4px; }
.msg-heading { display: inline-block; font-size: 1rem; margin-bottom: 2px; }
.mention { color: var(--azul); font-weight: 600; background: rgba(0,168,255,.1); padding: 0 3px; border-radius: 3px; }
.msg-link { color: var(--azul); text-decoration: underline; word-break: break-all; }
.msg-link:hover { color: #53bdeb; }
.msg-file {
    color: var(--texto);
    text-decoration: none;
    display: inline-flex;
    align-items: center;
    gap: 8px;
    font-weight: 700;
}

.msg-meta {
    display: flex;
    align-items: center;
    gap: 4px;
    font-size: .68rem;
    color: var(--msg-meta-color);
    margin-top: 2px;
    justify-content: flex-end;
}
.msg-row.client .msg-meta { justify-content: flex-start; }
.msg-row.bot .msg-meta { justify-content: flex-start; }
.msg-meta .bi-check2-all { color: #8696a0; }
.msg-meta .bi-check2 { color: var(--msg-meta-color); }
.msg-meta .msg-failed { color: var(--danger); }
.msg-status-internal {
    color: #8696a0;
    font-size: .64rem;
    font-weight: 800;
    letter-spacing: .08em;
    text-transform: uppercase;
    display: inline-flex;
    align-items: center;
    line-height: 1;
}
body.light-theme .msg-status-internal {
    color: #6f7b86;
}

/* WhatsApp-like Seen Double Ticks */
.msg-status-sent { color: #8696a0; }
.msg-status-delivered { color: #8696a0; }
.msg-status-read { color: #53bdeb !important; }
.msg-status-sending { color: #8696a0; animation: msgStatusPulse 1.5s ease-in-out infinite; }
@keyframes msgStatusPulse { 0%,100% { opacity: .4; } 50% { opacity: 1; } }

/* Stickers */
.wa-sticker-card {
    background: none !important;
    border: none !important;
    box-shadow: none !important;
    padding: 0 !important;
}
.msg-row.client .msg-bubble-sticker,
.msg-row.bot .msg-bubble-sticker,
.msg-row.operador .msg-bubble-sticker {
    background: transparent !important;
    border: none !important;
    box-shadow: none !important;
    padding: 0 !important;
}
.msg-sticker {
    width: 140px !important;
    max-width: 140px !important;
    height: auto !important;
    display: block;
    border-radius: 0 !important;
    background: transparent !important;
}

/* Contacts */
.msg-contact-card {
    display: flex;
    flex-direction: column;
    background: rgba(255, 255, 255, 0.05);
    border-radius: 8px;
    border: 1px solid var(--border);
    padding: 10px;
    margin-top: 5px;
    min-width: 220px;
}
.msg-contact-info {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 8px;
}
.msg-contact-avatar {
    width: 38px;
    height: 38px;
    border-radius: 50%;
    background: var(--verde);
    color: white;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.1rem;
}
.msg-contact-details {
    display: flex;
    flex-direction: column;
}
.msg-contact-name {
    font-weight: 700;
    font-size: 0.9rem;
    color: var(--texto);
}
.msg-contact-phone {
    font-size: 0.78rem;
    color: var(--texto-sec);
}
.msg-contact-action {
    width: 100%;
    padding: 6px;
    background: rgba(0, 193, 106, 0.15);
    border: 1px solid rgba(0, 193, 106, 0.3);
    border-radius: 6px;
    color: var(--verde);
    font-size: 0.82rem;
    font-weight: 700;
    cursor: pointer;
    text-align: center;
    transition: background 0.2s;
}
.msg-contact-action:hover {
    background: rgba(0, 193, 106, 0.25);
}

/* Documents / Files */
.msg-document-card {
    display: flex;
    align-items: center;
    gap: 12px;
    background: rgba(17, 27, 33, 0.78);
    border: 1px solid rgba(255, 255, 255, 0.06);
    border-radius: 10px;
    padding: 10px 12px;
    margin: 4px 0;
    min-width: 230px;
    max-width: 300px;
    text-decoration: none;
    color: inherit;
    transition: background 0.15s;
}
.msg-document-card:hover {
    background: rgba(17, 27, 33, 0.95);
}
.msg-document-icon {
    font-size: 1.9rem;
    color: #f44336;
    width: 38px;
    height: 38px;
    border-radius: 8px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: rgba(244,67,54,.12);
}
.msg-document-details {
    display: flex;
    flex-direction: column;
    overflow: hidden;
    flex-grow: 1;
}
.msg-document-name {
    font-weight: 700;
    font-size: 0.85rem;
    white-space: nowrap;
    text-overflow: ellipsis;
    overflow: hidden;
    color: var(--texto);
}
.msg-document-size {
    font-size: 0.72rem;
    color: var(--texto-sec);
    margin-top: 2px;
}
.msg-document-download {
    font-size: 1.2rem;
    color: var(--texto-sec);
}

/* Location message WhatsApp-style */
.msg-location {
    display: flex;
    align-items: flex-start;
    gap: 0;
    color: var(--texto);
    margin-bottom: 2px;
    max-width: 280px;
}
.wa-location-card {
    width: 280px;
    border-radius: 12px;
    overflow: hidden;
    background: #111b21;
    border: 1px solid rgba(255,255,255,.06);
}
.msg-location-pin {
    color: var(--danger);
    font-size: 1.1rem;
    margin-top: 1px;
    flex-shrink: 0;
}
.msg-location-body {
    display: flex;
    flex-direction: column;
    gap: 3px;
    min-width: 0;
    width: 100%;
}
.msg-location-title {
    font-weight: 600;
    font-size: 0.88rem;
    display: flex;
    align-items: center;
    gap: 5px;
    padding: 8px 10px 0;
}
.msg-location-title i {
    color: #00a884;
}
.msg-location-addr {
    font-size: 0.78rem;
    color: var(--texto-sec);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    padding: 0 10px;
}
.msg-location-coords {
    font-size: 0.68rem;
    color: var(--texto-sec);
    opacity: 0.7;
    padding: 0 10px;
}
.msg-location-map {
    position: relative;
    width: 100%;
    height: 160px;
    border-radius: 0;
    overflow: hidden;
    margin: 0;
    border: 0;
    background: rgba(255,255,255,.04);
}
.msg-location-map iframe {
    width: 100%;
    height: 100%;
    border: 0;
    display: block;
    pointer-events: none;
}
.msg-location-pin-overlay {
    position: absolute;
    left: 50%;
    top: 50%;
    transform: translate(-50%, -100%);
    font-size: 1.8rem;
    color: #e53935;
    text-shadow: 0 2px 4px rgba(0,0,0,.35);
    pointer-events: none;
}
.msg-location-open {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    margin: 7px 10px 10px;
    font-size: 0.82rem;
    color: #00a884;
    text-decoration: none;
    font-weight: 600;
    padding: 3px 8px;
    border-radius: 4px;
    background: rgba(0,168,132,.12);
    width: fit-content;
}
.msg-location-open:hover {
    background: rgba(0,168,132,.2);
}

/* WhatsApp Custom Audio Player */
.whatsapp-audio-player {
    display: flex;
    align-items: center;
    gap: 12px;
    background: transparent !important;
    border: none !important;
    min-width: 250px;
    max-width: 320px;
    padding: 2px 0 0 0;
    margin-top: 0;
}
.wa-audio-avatar {
    position: relative;
    width: 38px;
    height: 38px;
    border-radius: 50%;
    background: rgba(255,255,255,.12);
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    flex-shrink: 0;
}
.wa-audio-avatar-placeholder {
    width: 100%;
    height: 100%;
    border-radius: 50%;
    background: rgba(255,255,255,.1);
    display: flex;
    align-items: center;
    justify-content: center;
    color: #fff;
    font-size: 1.1rem;
}
.wa-audio-mic-badge {
    position: absolute;
    bottom: -2px;
    right: -2px;
    width: 16px;
    height: 16px;
    border-radius: 50%;
    background: #00e676;
    color: #000;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.65rem;
    border: 1.5px solid #202c33;
}
.msg-row.operador .wa-audio-mic-badge {
    border-color: #005c4b;
}
.wa-audio-avatar-img {
    width: 100%;
    height: 100%;
    border-radius: 50%;
    object-fit: cover;
}
.wa-audio-control {
    width: 28px;
    height: 28px;
    border: none;
    background: transparent !important;
    color: #e9edef;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    font-size: 1.5rem;
    padding: 0;
    flex-shrink: 0;
    transition: transform .1s, color .1s;
}
.wa-audio-control:hover {
    transform: scale(1.1);
    color: #fff;
}
.msg-row.operador .wa-audio-control {
    color: #fff;
}
.msg-row.client .wa-audio-control {
    color: #00a884;
}
.wa-audio-slider-container {
    display: flex;
    flex-direction: column;
    flex-grow: 1;
    min-width: 0;
    gap: 4px;
    padding-right: 4px;
}
.wa-audio-slider {
    -webkit-appearance: none;
    appearance: none;
    width: 100%;
    height: 3px;
    border-radius: 1.5px;
    background: rgba(255, 255, 255, 0.25);
    outline: none;
    cursor: pointer;
}
.msg-row.client .wa-audio-slider {
    background: rgba(255, 255, 255, 0.2);
}
.wa-audio-slider::-webkit-slider-thumb {
    -webkit-appearance: none;
    appearance: none;
    width: 10px;
    height: 10px;
    border-radius: 50%;
    background: #53bdeb;
    cursor: pointer;
}
.msg-row.operador .wa-audio-slider::-webkit-slider-thumb {
    background: #fff;
}
.wa-audio-meta {
    display: flex;
    justify-content: space-between;
    font-size: .7rem;
    color: rgba(255,255,255,.65);
    margin-top: 1px;
    line-height: 1.2;
}
.msg-row.client .wa-audio-meta {
    color: #8696a0;
}
.provider-badge {
    display: none;
    font-size: .62rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: .3px;
    padding: 1px 6px;
    border-radius: 4px;
    margin-left: 6px;
    vertical-align: middle;
    background: rgba(0,168,132,.2);
    color: #00a884;
    border: 1px solid rgba(0,168,132,.3);
}
.chat-header .provider-badge {
    margin-top: 2px;
}
.contact-card .provider-badge {
    display: inline-block;
    margin-top: 4px;
}
.wa-audio-error {
    font-size: .7rem;
    white-space: nowrap;
    margin-left: 2px;
}


.pending-upload .msg-bubble {
    display: flex;
    align-items: center;
    gap: 8px;
    opacity: .82;
}
.upload-spinner {
    width: 14px;
    height: 14px;
    border: 2px solid rgba(255,255,255,.22);
    border-top-color: var(--verde);
    border-radius: 50%;
    animation: spin .8s linear infinite;
}
@keyframes spin { to { transform: rotate(360deg); } }

.msg-log {
    display: flex;
    justify-content: center;
    margin: 12px 0;
}
.msg-log span {
    background: var(--card);
    color: var(--texto-sec);
    font-size: .75rem;
    padding: 4px 16px;
    border-radius: 8px;
    font-weight: 500;
}

.typing-indicator {
    display: flex;
    align-items: center;
    gap: 4px;
    padding: 4px 0;
}
.typing-indicator span {
    width: 6px; height: 6px;
    background: var(--texto-sec);
    border-radius: 50%;
    animation: typingBounce 1.2s infinite;
}
.typing-indicator span:nth-child(2) { animation-delay: .2s; }
.typing-indicator span:nth-child(3) { animation-delay: .4s; }
@keyframes typingBounce { 0%,60%,100% { opacity: .3; transform: scale(.8); } 30% { opacity: 1; transform: scale(1.2); } }

/* ===== CHAT INPUT ===== */
.chat-input-row {
    display: flex;
    align-items: center;
    gap: 8px;
    background: var(--input-bg);
    border: 1px solid var(--border);
    border-radius: 14px;
    padding: 6px 8px 6px 16px;
    transition: border-color .2s;
}
.chat-input-row:focus-within { border-color: var(--verde); }
.chat-input-row input[type="text"] {
    flex: 1;
    background: none;
    border: none;
    outline: none;
    font-family: inherit;
    font-size: .9rem;
    color: var(--texto);
    padding: 8px 0;
    min-width: 0;
}
.chat-input-row input[type="text"]::placeholder { color: #555; }
.chat-input-row .input-btn,
.chat-input-row button {
    background: none;
    border: none;
    color: var(--texto-sec);
    font-size: 1.2rem;
    cursor: pointer;
    padding: 6px;
    border-radius: 50%;
    transition: background .15s, color .15s;
    flex-shrink: 0;
    width: 38px;
    height: 38px;
    display: flex;
    align-items: center;
    justify-content: center;
}
.chat-input-row .input-btn:hover,
.chat-input-row button:hover { background: var(--card-hover); color: var(--texto); }
.chat-input-row .input-btn.send-btn,
.chat-input-row .send-btn { color: var(--verde); }
.chat-input-row .input-btn.send-btn:hover,
.chat-input-row .send-btn:hover { background: var(--verde-soft); }
.chat-input-row .input-btn.susurro-active { color: var(--danger); }
.chat-input-row.susurro-mode {
    background: #fff1f1 !important;
    border-color: rgba(255,82,82,.65) !important;
    box-shadow: 0 0 0 3px rgba(255,82,82,.1) !important;
}
.chat-input-row input.susurro-input {
    color: #a61224 !important;
}
.chat-input-row input.susurro-input::placeholder {
    color: rgba(166,18,36,.62);
}
.chat-input-row .input-btn.recording {
    color: var(--danger);
    background: rgba(255,82,82,.14);
    animation: pulseMic 1s infinite;
}
@keyframes pulseMic { 50% { transform: scale(1.08); } }
.chat-input-row .input-btn.quick-btn { color: var(--warning); }
.chat-input-row .input-btn.quick-btn.active,
.chat-input-row .input-btn.quick-btn:hover { background: rgba(255,183,77,.12); color: var(--warning); }
.chat-input-row .input-btn.location-btn { color: #2dd4bf; }
.chat-input-row .input-btn.location-btn.active,
.chat-input-row .input-btn.location-btn:hover { background: rgba(45,212,191,.14); color: #2dd4bf; }

.location-modal {
    position: fixed;
    inset: 0;
    z-index: 10050;
    display: none;
    align-items: center;
    justify-content: center;
    padding: 16px;
}
.location-modal.open { display: flex; }
.location-modal-backdrop {
    position: absolute;
    inset: 0;
    background: rgba(0,0,0,.68);
    backdrop-filter: blur(6px);
}
.location-modal-content {
    position: relative;
    z-index: 1;
    width: min(620px, 100%);
    background: linear-gradient(180deg, rgba(35,35,35,.98), rgba(26,26,26,.98));
    border: 1px solid rgba(255,255,255,.08);
    border-radius: 26px;
    box-shadow: 0 26px 80px rgba(0,0,0,.48);
    overflow: hidden;
}
body.light-theme .location-modal-content {
    background: #FFFFFF;
    border-color: rgba(0,0,0,.08);
}
body.light-theme .location-modal-close {
    background: linear-gradient(180deg, #ffffff, #f1f3f6);
    border-color: rgba(0,0,0,.08);
    color: #555;
    box-shadow: 0 8px 16px rgba(0,0,0,.06);
}
body.light-theme .location-modal-close:hover {
    background: linear-gradient(180deg, #ffffff, #e9eef5);
    border-color: rgba(0,193,106,.22);
    color: var(--verde);
}
.location-modal-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 20px 22px 16px;
    border-bottom: 1px solid rgba(255,255,255,.06);
    background: linear-gradient(180deg, rgba(255,255,255,.02), transparent);
}
body.light-theme .location-modal-header {
    border-bottom-color: rgba(0,0,0,.08);
}
.location-modal-title-row {
    display: flex;
    align-items: flex-start;
    gap: 14px;
    min-width: 0;
    flex: 1;
}
.location-modal-icon {
    width: 52px;
    height: 52px;
    border-radius: 16px;
    display: grid;
    place-items: center;
    background: linear-gradient(135deg, rgba(0,193,106,.18), rgba(45,212,191,.10));
    border: 1px solid rgba(0,193,106,.22);
    color: var(--verde);
    font-size: 1.2rem;
    box-shadow: 0 12px 24px rgba(0,193,106,.10);
    flex: 0 0 auto;
}
.location-modal-header h3 {
    margin: 0;
    font-size: 1.05rem;
    font-weight: 800;
    color: var(--texto);
    display: flex;
    align-items: center;
    gap: 8px;
}
.location-modal-header p {
    margin: 6px 0 0;
    font-size: .84rem;
    color: var(--texto-sec);
}
.location-modal-brand {
    display: flex;
    align-items: center;
    gap: 12px;
    min-width: 0;
}
.location-modal-logo {
    width: 52px;
    height: 52px;
    border-radius: 16px;
    object-fit: contain;
    padding: 8px;
    background: rgba(255,255,255,.06);
    border: 1px solid rgba(255,255,255,.08);
    flex: 0 0 auto;
}
.location-modal-logo.placeholder {
    display: grid;
    place-items: center;
    color: var(--verde);
    font-size: 1.2rem;
}
.location-modal-copy {
    min-width: 0;
    display: grid;
    gap: 6px;
}
.location-modal-kicker {
    display: inline-flex;
    width: fit-content;
    align-items: center;
    padding: 6px 10px;
    border-radius: 999px;
    background: rgba(0,193,106,.12);
    color: var(--verde);
    font-size: .74rem;
    font-weight: 700;
    letter-spacing: .04em;
    text-transform: uppercase;
}
.location-modal-copy p {
    margin: 0;
    color: var(--texto-sec);
    font-size: .86rem;
    line-height: 1.45;
    max-width: 44ch;
}
.location-modal-close {
    width: 40px;
    height: 40px;
    border-radius: 14px;
    border: 1px solid rgba(255,255,255,.08);
    background: rgba(255,255,255,.04);
    color: var(--texto-sec);
    font-size: 1.1rem;
    line-height: 1;
    display: grid;
    place-items: center;
    cursor: pointer;
    padding: 0;
    transition: transform .18s ease, background .18s ease, border-color .18s ease, color .18s ease, box-shadow .18s ease;
}
.location-modal-close:hover {
    transform: translateY(-1px);
    background: rgba(0,193,106,.10);
    border-color: rgba(0,193,106,.24);
    color: var(--texto);
    box-shadow: 0 10px 20px rgba(0,0,0,.12);
}
.location-modal-body {
    padding: 18px 22px 8px;
    display: grid;
    gap: 10px;
}
.location-modal-body label {
    margin: 0;
}
.location-link-box {
    width: 100%;
    min-height: 48px;
    border: 1px solid var(--border);
    border-radius: 16px;
    padding: 0 16px;
    background: var(--input-bg);
    color: var(--texto);
    font-size: .9rem;
    outline: none;
}
body.light-theme .location-link-box {
    background: #fff;
}
.location-link-box::placeholder {
    color: var(--texto-sec);
}
.location-status {
    min-height: 20px;
    font-size: .82rem;
    color: var(--texto-sec);
    background: rgba(255,255,255,.03);
    border: 1px solid rgba(255,255,255,.06);
    border-radius: 14px;
    padding: 10px 12px;
    line-height: 1.45;
}
.location-status[data-tone="success"] {
    color: var(--verde);
    background: rgba(0,193,106,.10);
    border-color: rgba(0,193,106,.22);
}
.location-status[data-tone="error"] {
    color: #ff8b8b;
    background: rgba(255,77,77,.10);
    border-color: rgba(255,77,77,.22);
}
.location-modal-footer {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 10px;
    padding: 6px 22px 22px;
}
.location-action-btn {
    appearance: none;
    border: 1px solid transparent;
    border-radius: 16px;
    min-height: 48px;
    width: 100%;
    padding: 0 16px;
    font: inherit;
    font-weight: 700;
    font-size: .88rem;
    line-height: 1;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    cursor: pointer;
    transition: transform .18s ease, box-shadow .18s ease, background .18s ease, border-color .18s ease, filter .18s ease;
    text-decoration: none;
    box-shadow: 0 10px 22px rgba(0,0,0,.12);
}
.location-action-btn:hover {
    transform: translateY(-1px);
}
.location-action-btn:active {
    transform: translateY(0);
}
.location-action-btn:focus-visible {
    outline: 2px solid rgba(0,193,106,.32);
    outline-offset: 2px;
}
.location-action-btn--neutral {
    background: linear-gradient(180deg, rgba(255,255,255,.08), rgba(255,255,255,.04));
    color: var(--texto);
    border-color: rgba(255,255,255,.10);
}
body.light-theme .location-action-btn--neutral {
    background: linear-gradient(180deg, #ffffff, #f2f4f7);
    color: #1A1A1A;
    border-color: rgba(0,0,0,.08);
    box-shadow: 0 10px 20px rgba(0,0,0,.06);
}
.location-action-btn--neutral:hover {
    background: linear-gradient(180deg, rgba(255,255,255,.11), rgba(255,255,255,.06));
}
body.light-theme .location-action-btn--neutral:hover {
    background: linear-gradient(180deg, #ffffff, #e8edf3);
}
.location-action-btn--primary {
    background: linear-gradient(135deg, #2d8cff, #1967d2);
    color: #fff;
}
.location-action-btn--primary:hover {
    box-shadow: 0 14px 28px rgba(25,103,210,.28);
}
.location-action-btn--success {
    background: linear-gradient(135deg, #00c16a, #009958);
    color: #fff;
}
.location-action-btn--success:hover {
    box-shadow: 0 14px 28px rgba(0,193,106,.24);
}
.location-action-btn i {
    font-size: 1em;
}

.mention-dropdown {
    position: fixed;
    z-index: 9999;
    background: var(--card);
    border: 1px solid var(--border);
    border-radius: 12px;
    box-shadow: 0 4px 24px rgba(0,0,0,.4);
    min-width: 200px;
    max-width: 300px;
    max-height: 200px;
    overflow-y: auto;
    padding: 4px;
}
.mention-dropdown .mention-item {
    padding: 8px 12px;
    cursor: pointer;
    border-radius: 8px;
    font-size: .85rem;
    color: var(--texto);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.mention-dropdown .mention-item:hover { background: var(--card-hover); }
.mention-dropdown .mention-item .mention-match { color: var(--azul); font-weight: 700; }

.recording-bar {
    display: none; /* Controlled by JS */
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    padding: 6px 16px;
    border: 1px solid var(--border);
    border-radius: 24px;
    background: var(--input-bg);
    min-height: 48px;
    width: 100%;
    margin-bottom: 0px;
    box-sizing: border-box;
    animation: whatsappSlideIn 0.25s ease-out;
}

@keyframes whatsappSlideIn {
    from {
        opacity: 0;
        transform: translateY(8px) scale(0.98);
    }
    to {
        opacity: 1;
        transform: translateY(0) scale(1);
    }
}

.recording-cancel {
    background: none;
    border: none;
    color: var(--texto-sec);
    font-size: 1.25rem;
    cursor: pointer;
    padding: 4px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: color 0.2s, transform 0.2s;
    width: auto;
    height: auto;
}
.recording-cancel:hover {
    color: var(--danger);
    transform: scale(1.1);
}

.recording-status {
    display: flex;
    align-items: center;
    gap: 8px;
}

.recording-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background-color: var(--danger);
    animation: whatsappPulse 1s infinite alternate;
    box-shadow: none;
}

@keyframes whatsappPulse {
    from { opacity: 0.3; transform: scale(0.8); }
    to { opacity: 1; transform: scale(1.2); }
}

.recording-time {
    font-size: 0.95rem;
    color: var(--texto);
    font-weight: 600;
    font-family: monospace;
    min-width: 44px;
}

.recording-wave {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 3px;
    height: 24px;
    flex: 1;
    max-width: 160px;
    margin: 0 auto;
}

.recording-wave span {
    width: 3px;
    height: 6px;
    border-radius: 2px;
    background: var(--texto-sec);
    opacity: 0.5;
    animation: whatsappWave 1.2s infinite ease-in-out;
}

.recording-wave span:nth-child(1) { height: 6px; animation-delay: 0.1s; }
.recording-wave span:nth-child(2) { height: 12px; animation-delay: 0.2s; }
.recording-wave span:nth-child(3) { height: 18px; animation-delay: 0.3s; }
.recording-wave span:nth-child(4) { height: 24px; animation-delay: 0.4s; }
.recording-wave span:nth-child(5) { height: 14px; animation-delay: 0.5s; }
.recording-wave span:nth-child(6) { height: 18px; animation-delay: 0.6s; }
.recording-wave span:nth-child(7) { height: 10px; animation-delay: 0.7s; }
.recording-wave span:nth-child(8) { height: 16px; animation-delay: 0.8s; }

@keyframes whatsappWave {
    0%, 100% { transform: scaleY(1); opacity: 0.5; }
    50% { transform: scaleY(2.2); opacity: 0.9; }
}

.recording-pause-btn {
    background: none;
    border: none;
    color: var(--danger);
    font-size: 1.2rem;
    cursor: pointer;
    padding: 4px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: transform 0.2s;
}
.recording-pause-btn:hover {
    transform: scale(1.08);
}

.recording-send-btn {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    background-color: var(--verde);
    border: none;
    color: #fff !important;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    transition: background-color 0.2s, transform 0.2s;
    box-shadow: 0 2px 5px rgba(0,0,0,0.2);
}
.recording-send-btn:hover {
    background-color: var(--verde-soft);
    transform: scale(1.05);
}
.recording-send-btn i {
    font-size: 0.95rem;
    transform: translateX(1px);
}

/* ===== MEDIA MODAL ===== */
.media-modal {
    position: fixed;
    top: 0; left: 0; width: 100%; height: 100%;
    background: rgba(0,0,0,.92);
    display: none;
    align-items: center;
    justify-content: center;
    z-index: 9999;
}

.contact-drawer {
    position: fixed;
    inset: 0;
    background: rgba(0,0,0,.38);
    display: flex;
    justify-content: flex-end;
    opacity: 0;
    pointer-events: none;
    transition: opacity .18s ease;
    z-index: 10000;
}
.contact-drawer.open { opacity: 1; pointer-events: auto; }
.contact-card {
    width: min(390px, 92vw);
    height: 100%;
    background: var(--card);
    border-left: 1px solid var(--border);
    padding: 26px;
    transform: translateX(24px);
    transition: transform .22s ease;
    overflow-y: auto;
}
.contact-drawer.open .contact-card { transform: translateX(0); }
.contact-close {
    float: right;
    border: none;
    background: var(--border-light);
    color: var(--texto);
    width: 38px;
    height: 38px;
    border-radius: 50%;
    cursor: pointer;
}
.contact-avatar {
    width: 96px;
    height: 96px;
    border-radius: 50%;
    object-fit: cover;
    border: 3px solid var(--verde);
    margin-top: 28px;
}
.contact-card h3 { margin-top: 14px; font-size: 1.35rem; }
.contact-card p { color: var(--texto-sec); margin: 4px 0 22px; }
.contact-info-list { display: grid; gap: 10px; }
.contact-info-list div {
    background: var(--border-light);
    border: 1px solid var(--border);
    border-radius: 14px;
    padding: 12px 14px;
}
.contact-info-list span {
    display: block;
    color: var(--texto-sec);
    font-size: .68rem;
    text-transform: uppercase;
    letter-spacing: .3px;
    margin-bottom: 4px;
}
.contact-info-list strong { color: var(--texto); overflow-wrap: anywhere; }
.contact-actions { display: grid; gap: 10px; margin-top: 18px; }
.contact-actions button,
.contact-actions a {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    border: none;
    border-radius: 12px;
    padding: 12px;
    font-weight: 800;
    cursor: pointer;
    background: var(--verde);
    color: #07130d;
}
.audit-drawer {
    position: fixed;
    inset: 0;
    background: rgba(0,0,0,.42);
    display: none;
    justify-content: flex-end;
    opacity: 0;
    pointer-events: none;
    transition: opacity .18s ease;
    z-index: 10001;
}
.audit-drawer.open { display: flex; opacity: 1; pointer-events: auto; }
.audit-card {
    width: min(520px, 92vw);
    height: 100%;
    background: var(--card);
    border-left: 1px solid var(--border);
    padding: 26px;
    transform: translateX(24px);
    transition: transform .22s ease;
    overflow-y: auto;
}
.audit-drawer.open .audit-card { transform: translateX(0); }
.audit-header {
    margin-top: 18px;
    padding-right: 58px;
}
.audit-kicker {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    color: var(--verde);
    font-weight: 800;
    font-size: .8rem;
    letter-spacing: .4px;
    text-transform: uppercase;
    background: rgba(0, 191, 99, .12);
    border: 1px solid rgba(0, 191, 99, .2);
    border-radius: 999px;
    padding: 7px 12px;
    margin-bottom: 14px;
}
.audit-header h3 {
    margin: 0;
    font-size: 1.35rem;
}
.audit-header p {
    margin: 8px 0 0;
    color: var(--texto-sec);
    line-height: 1.45;
}
.audit-toolbar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    margin: 20px 0 14px;
    color: var(--texto-sec);
    font-weight: 700;
}
.audit-refresh-btn {
    border: 1px solid var(--border);
    background: var(--border-light);
    color: var(--texto);
    border-radius: 12px;
    padding: 10px 14px;
    font-weight: 800;
    display: inline-flex;
    align-items: center;
    gap: 8px;
    cursor: pointer;
    transition: transform .15s ease, background .15s ease;
}
.audit-refresh-btn:hover { transform: translateY(-1px); background: rgba(0, 191, 99, .12); }
.audit-list {
    display: grid;
    gap: 10px;
    padding-bottom: 16px;
}
.audit-item {
    border-radius: 16px;
    padding: 14px 15px;
    border: 1px solid var(--border);
    background: var(--border-light);
    box-shadow: 0 10px 24px rgba(0,0,0,.08);
}
.audit-item-success {
    border-color: rgba(0, 191, 99, .24);
    background: rgba(0, 191, 99, .08);
}
.audit-item-danger {
    border-color: rgba(220, 53, 69, .22);
    background: rgba(220, 53, 69, .08);
}
.audit-item-neutral {
    border-color: var(--border);
}
.audit-item-head {
    display: flex;
    justify-content: space-between;
    gap: 12px;
    align-items: flex-start;
}
.audit-item-title {
    font-weight: 800;
    color: var(--texto);
}
.audit-item-summary {
    margin-top: 4px;
    color: var(--texto-sec);
    font-size: .92rem;
    line-height: 1.35;
}
.audit-item-time {
    color: var(--texto-sec);
    font-size: .78rem;
    white-space: nowrap;
}
.audit-item-meta {
    margin-top: 10px;
    color: var(--texto-sec);
    font-size: .82rem;
    line-height: 1.4;
}
.audit-item-error {
    margin-top: 10px;
    padding: 10px 12px;
    border-radius: 12px;
    color: #b91c1c;
    background: rgba(185, 28, 28, .08);
    border: 1px solid rgba(185, 28, 28, .14);
    font-size: .82rem;
    word-break: break-word;
}
.audit-empty {
    background: var(--border-light);
    border: 1px dashed var(--border);
    border-radius: 16px;
    padding: 18px;
    text-align: center;
    color: var(--texto-sec);
    font-weight: 600;
}
@media (max-width: 900px) {
    .audit-drawer {
        justify-content: stretch;
    }
    .audit-card {
        width: 100vw;
        max-width: 100vw;
        border-left: 0;
        border-top: 1px solid var(--border);
        padding: 20px 16px 24px;
    }
    .audit-header {
        padding-right: 48px;
    }
}
.media-modal.open { display: flex; }
.media-modal img, .media-modal video {
    max-width: 92vw;
    max-height: 92vh;
    border-radius: 12px;
}
.media-modal .close-media {
    position: absolute;
    top: 20px; right: 28px;
    font-size: 2.5rem;
    color: #fff;
    cursor: pointer;
    background: none;
    border: none;
}

/* ===== SIDEBAR (dashboard) ===== */
.sidebar {
    width: 360px;
    min-width: 360px;
    background: var(--sidebar);
    border-right: 1px solid var(--border);
    display: flex;
    flex-direction: column;
    height: 100vh;
    z-index: 10;
    transition: transform .3s ease;
}
.sidebar-header {
    padding: 16px 18px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    border-bottom: 1px solid var(--border);
    flex-shrink: 0;
}
.sidebar-logo {
    display: flex;
    align-items: center;
    gap: 10px;
}
.sidebar-logo img {
    width: 32px;
    height: 32px;
    border-radius: 10px;
    background: #fff;
    padding: 4px;
}
.sidebar-logo span {
    font-weight: 700;
    font-size: 1.1rem;
    letter-spacing: -.3px;
}
.sidebar-custom-logo { flex-shrink: 0; margin-left: auto; margin-right: 8px; }
.sidebar-custom-logo img { max-height: 28px; max-width: 80px; border-radius: 4px; object-fit: contain; }
.sidebar-menu-wrap { position: relative; flex-shrink: 0; }
.sidebar-menu-toggle {
    background: none;
    border: none;
    color: var(--texto-sec);
    font-size: 1.3rem;
    cursor: pointer;
    padding: 4px 8px;
    border-radius: 8px;
    transition: background .15s;
}
.sidebar-menu-toggle:hover,
.sidebar-menu-toggle[aria-expanded="true"] { background: var(--card-hover); color: var(--texto); }
.sidebar-menu-popover {
    display: none;
    position: absolute;
    top: calc(100% + 8px);
    right: 0;
    left: auto;
    z-index: 1060;
    width: 200px;
    background: var(--card);
    border: 1px solid var(--border);
    border-radius: 14px;
    padding: 6px;
    margin: 0;
    box-shadow: 0 18px 50px rgba(0,0,0,.45);
}
.sidebar-menu-popover.show { display: block; }
.sidebar-menu-popover a {
    color: var(--texto);
    padding: 10px 14px;
    border-radius: 10px;
    display: flex;
    align-items: center;
    gap: 10px;
    font-size: .9rem;
    font-weight: 600;
    line-height: 1.15;
    text-decoration: none;
    transition: background .15s;
}
.sidebar-menu-popover a:hover { background: var(--card-hover); color: var(--texto); }
.sidebar-menu-popover a.danger { color: var(--danger); }
.sidebar-menu-popover a i { font-size: 1.1rem; width: 20px; text-align: center; flex-shrink: 0; }
.sidebar-menu-divider { height: 1px; background: var(--border); margin: 6px 0; }
.sidebar-connection-card {
    margin: 6px 4px;
    padding: 10px;
    border: 1px solid var(--border);
    border-radius: 12px;
    background: rgba(255,255,255,.035);
    color: var(--texto);
}
.sidebar-connection-title {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: .86rem;
    font-weight: 700;
    margin-bottom: 8px;
    cursor: pointer;
    user-select: none;
}
.sidebar-connection-title .collapse-toggle {
    margin-left: 0;
    transition: transform .25s;
    font-size: .75rem;
    color: var(--texto-sec);
}
.conn-dot {
    display: inline-block;
    width: 8px;
    height: 8px;
    border-radius: 50%;
    flex-shrink: 0;
}
.sidebar-connection-card[data-collapsed="true"] .conn-dot { display: inline-block; }
.sidebar-connection-title i { color: var(--verde); }
.sidebar-connection-title button {
    margin-left: auto;
    width: 24px;
    height: 24px;
    border: 0;
    border-radius: 8px;
    background: var(--card-hover);
    color: var(--texto-sec);
    display: inline-flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
}
.sidebar-connection-title button:hover { color: var(--verde); }
.sidebar-connection-grid {
    display: grid;
    grid-template-columns: 1fr auto;
    gap: 5px 8px;
    font-size: .74rem;
}
.sidebar-connection-grid span { color: var(--texto-sec); }
.sidebar-connection-grid strong { font-weight: 700; color: var(--texto); text-align: right; }
.sidebar-connection-note {
    margin-top: 8px;
    color: var(--texto-sec);
    font-size: .68rem;
    line-height: 1.25;
}
.sidebar-connection-card[data-collapsed="true"] .sidebar-connection-title { margin-bottom: 0; }
.sidebar-connection-card[data-collapsed="true"] .sidebar-connection-grid,
.sidebar-connection-card[data-collapsed="true"] .sidebar-connection-note { display: none; }
.sidebar-connection-card[data-collapsed="true"] .collapse-toggle { transform: rotate(-90deg); }
.conn-good { color: var(--verde) !important; }
.conn-warn { color: #f7b731 !important; }
.conn-bad { color: var(--danger) !important; }

.dropdown-menu {
    background: var(--card);
    border: 1px solid var(--border);
    border-radius: 14px;
    padding: 6px;
    min-width: 200px;
    box-shadow: 0 12px 40px rgba(0,0,0,.4);
}
.dropdown-menu a {
    color: var(--texto);
    padding: 10px 14px;
    border-radius: 10px;
    display: flex;
    align-items: center;
    gap: 10px;
    font-size: .9rem;
    text-decoration: none;
    transition: background .15s;
}
.dropdown-menu a:hover { background: var(--card-hover); color: var(--texto); }
.dropdown-menu a.text-danger { color: var(--danger) !important; }
.dropdown-menu a i { font-size: 1.1rem; width: 20px; text-align: center; }

.sidebar-search {
    padding: 10px 14px;
    flex-shrink: 0;
    position: relative;
}
.sidebar-search input {
    width: 100%;
    background: var(--input-bg);
    border: 1px solid var(--border);
    border-radius: 12px;
    padding: 10px 14px 10px 40px;
    font-size: .85rem;
    font-family: inherit;
    color: var(--texto);
    outline: none;
    transition: border-color .2s;
}
.sidebar-search input:focus { border-color: var(--verde); }
.sidebar-search input::placeholder { color: #555; }
.sidebar-search .search-icon {
    position: absolute;
    left: 28px;
    top: 50%;
    transform: translateY(-50%);
    color: #555;
    font-size: .9rem;
    pointer-events: none;
}

.sidebar-filters {
    display: flex;
    gap: 6px;
    padding: 0 14px 10px;
    flex-shrink: 0;
    flex-wrap: wrap;
    overflow-x: auto;
    overflow-y: visible;
    align-items: flex-start;
    scrollbar-width: thin;
    scrollbar-color: var(--scrollbar-thumb) transparent;
}
.sidebar-filters::-webkit-scrollbar { height: 6px; }
.sidebar-filters::-webkit-scrollbar-thumb { background: var(--scrollbar-thumb); border-radius: 999px; }

.filter-pill {
    flex-shrink: 0;
    padding: 6px 14px;
    border-radius: 20px;
    font-size: .78rem;
    font-weight: 600;
    background: var(--card);
    color: var(--texto-sec);
    border: 1px solid transparent;
    cursor: pointer;
    transition: all .2s;
    white-space: nowrap;
    display: flex;
    align-items: center;
    gap: 6px;
}
.filter-pill:hover { background: var(--card-hover); color: var(--texto); }
.filter-pill.active {
    background: var(--verde-soft);
    border-color: var(--verde);
    color: var(--verde);
}
.filter-pill .count {
    background: var(--border-light);
    padding: 1px 7px;
    border-radius: 10px;
    font-size: .7rem;
    font-weight: 700;
}
.filter-pill.active .count { background: rgba(0,193,106,.2); }

.conversation-list {
    flex: 1;
    overflow-y: auto;
    scrollbar-width: thin;
    scrollbar-color: var(--scrollbar-thumb) transparent;
}
.conversation-list::-webkit-scrollbar { width: 4px; }
.conversation-list::-webkit-scrollbar-thumb { background: var(--scrollbar-thumb); border-radius: 4px; }

.conv-item {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 18px;
    cursor: pointer;
    transition: background .15s;
    border-bottom: 1px solid var(--border-light);
    color: var(--texto);
    text-decoration: none;
}
.conv-item:hover { background: var(--card-hover); }
.conv-item.active { background: var(--card-hover); }
.conv-item:last-child { border-bottom: none; }
.conv-item.conv-agendado {
    background: linear-gradient(90deg, rgba(255,183,77,.11), rgba(26,26,26,0) 72%);
    border-left: 3px solid var(--warning);
}
.conv-item.conv-agendado:hover,
.conv-item.conv-agendado.active { background: linear-gradient(90deg, rgba(255,183,77,.17), var(--card-hover) 78%); }

.conv-item.conv-prioridade {
    background: linear-gradient(90deg, rgba(255,82,82,.11), rgba(26,26,26,0) 72%);
    border-left: 3px solid var(--danger);
}
.conv-item.conv-prioridade:hover,
.conv-item.conv-prioridade.active { background: linear-gradient(90deg, rgba(255,82,82,.17), var(--card-hover) 78%); }

.conv-avatar {
    width: 48px;
    height: 48px;
    border-radius: 50%;
    object-fit: cover;
    flex-shrink: 0;
    background: #333;
}
.conv-info { flex: 1; min-width: 0; }
.conv-name {
    font-weight: 600;
    font-size: .92rem;
    display: flex;
    align-items: center;
    gap: 6px;
}
.conv-name .operador-tag {
    font-size: .68rem;
    font-weight: 500;
    color: var(--verde);
    background: var(--verde-soft);
    padding: 1px 8px;
    border-radius: 6px;
    font-weight: 600;
}
.conv-last,
.conv-last-msg {
    font-size: .8rem;
    color: var(--texto-sec);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    max-width: 220px;
    margin-top: 2px;
}
.conv-last-msg.conv-last-susurro {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    max-width: 100%;
    background: rgba(255, 82, 82, .12);
    color: #ffc7c7;
    border: 1px solid rgba(255, 82, 82, .18);
    border-radius: 999px;
    padding: 3px 8px;
    font-size: .76rem;
    font-weight: 600;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.conv-last-msg.conv-last-susurro .conv-susurro-icon {
    flex: 0 0 auto;
    color: #ff8080;
}
.conv-last-msg.conv-last-susurro .conv-susurro-author {
    flex: 0 0 auto;
    color: #ffdada;
    font-weight: 800;
}
.conv-last-msg.conv-last-susurro .conv-susurro-sep {
    flex: 0 0 auto;
    opacity: .7;
}
.conv-last-msg.conv-last-susurro .conv-susurro-text {
    flex: 1 1 auto;
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    color: #fff2f2;
    font-weight: 500;
}
body.light-theme .conv-last-msg.conv-last-susurro {
    background: rgba(255, 82, 82, .08);
    color: #8f1a1a;
    border-color: rgba(255, 82, 82, .18);
}
body.light-theme .conv-last-msg.conv-last-susurro .conv-susurro-icon {
    color: #d93025;
}
body.light-theme .conv-last-msg.conv-last-susurro .conv-susurro-author {
    color: #9d1f1f;
}
body.light-theme .conv-last-msg.conv-last-susurro .conv-susurro-text {
    color: #7d1f1f;
}
body.light-theme .conv-item.conv-prioridade {
    background: linear-gradient(90deg, rgba(220,53,69,.08), rgba(245,245,245,0) 72%);
    border-left: 3px solid var(--danger);
}
body.light-theme .conv-item.conv-prioridade:hover,
body.light-theme .conv-item.conv-prioridade.active { background: linear-gradient(90deg, rgba(220,53,69,.14), var(--card-hover) 78%); }
body.light-theme .conv-priority {
    background: linear-gradient(135deg, rgba(220,53,69,.18), rgba(220,53,69,.06));
    border: 1px solid rgba(220,53,69,.35);
    color: #b71c1c;
}
body.light-theme .conv-priority strong { color: #d32f2f; }
body.light-theme .conv-priority span { color: #8f1a1a; }
.conv-location {
    display: flex;
    flex-direction: row;
    flex-wrap: wrap;
    align-items: center;
    gap: 5px;
    margin-top: 4px;
    margin-bottom: 2px;
    max-width: 230px;
}
.conv-bairro {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    width: fit-content;
    max-width: 100%;
    color: #04140c;
    background: linear-gradient(135deg, #1af29a, #00c16a);
    border-radius: 999px;
    padding: 2px 8px;
    font-size: .72rem;
    font-weight: 900;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.conv-mulher {
    display: inline-flex;
    align-items: center;
    gap: 3px;
    width: fit-content;
    color: #6b0033;
    background: linear-gradient(135deg, #ffb3c6, #ff85a1);
    border-radius: 999px;
    padding: 2px 8px;
    font-size: .72rem;
    font-weight: 900;
    white-space: nowrap;
    flex-shrink: 0;
}
.conv-mulher i { font-size: .75rem; }

.conv-address {
    color: #ffd27d;
    font-size: .76rem;
    font-weight: 800;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.conv-schedule {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    width: fit-content;
    max-width: 100%;
    margin-top: 4px;
    padding: 4px 9px;
    border-radius: 10px;
    background: linear-gradient(135deg, rgba(255,183,77,.24), rgba(255,183,77,.09));
    border: 1px solid rgba(255,183,77,.42);
    color: #ffe0a3;
    font-size: .72rem;
    font-weight: 900;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.conv-schedule strong { color: #ffb74d; letter-spacing: .4px; }
.conv-schedule span { color: #fff1d3; }

.conv-priority {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    width: fit-content;
    max-width: 100%;
    margin-top: 4px;
    padding: 4px 9px;
    border-radius: 10px;
    background: linear-gradient(135deg, rgba(255,82,82,.24), rgba(255,82,82,.09));
    border: 1px solid rgba(255,82,82,.42);
    color: #ffb0b0;
    font-size: .72rem;
    font-weight: 900;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    animation: prioridadePulse 2s ease-in-out infinite;
}
.conv-priority strong { color: #ff5252; letter-spacing: .4px; }
.conv-priority span { color: #ffd0d0; }

@keyframes prioridadePulse {
    0%, 100% { opacity: 1; }
    50% { opacity: .7; }
}

.conv-meta {
    text-align: right;
    flex-shrink: 0;
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    gap: 4px;
}
.conv-time {
    font-size: .7rem;
    color: var(--texto-sec);
}
.conv-unread {
    background: var(--verde);
    color: #07130d;
    font-size: .68rem;
    font-weight: 700;
    padding: 2px 8px;
    border-radius: 10px;
    min-width: 20px;
    text-align: center;
}
.conv-empty {
    padding: 40px 20px;
    text-align: center;
    color: var(--texto-sec);
    font-size: .9rem;
}
.conv-empty i { font-size: 2rem; display: block; margin-bottom: 12px; opacity: .4; }

.btn-aceitar {
    background: var(--verde);
    color: #07130d;
    border: none;
    border-radius: 8px;
    padding: 3px 12px;
    font-size: .72rem;
    font-weight: 700;
    cursor: pointer;
    transition: background .2s;
    font-family: inherit;
}
.btn-aceitar:hover { background: var(--verde-hover); color: #fff; }

/* ===== CHAT PANEL (dashboard) ===== */
.chat-panel {
    flex: 1;
    display: flex;
    flex-direction: column;
    background: var(--chat-bg);
    height: 100vh;
    min-width: 0;
}
.chat-welcome {
    flex: 1;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-direction: column;
    gap: 16px;
    color: var(--texto-sec);
}
.chat-welcome img {
    width: 80px;
    height: 80px;
    border-radius: 20px;
    background: #fff;
    padding: 8px;
    opacity: .7;
}
.chat-welcome h2 {
    font-size: 1.4rem;
    font-weight: 700;
    color: var(--texto);
    opacity: .5;
}
.chat-welcome p { font-size: .9rem; opacity: .5; }

.chat-header {
    padding: 12px 18px;
    background: var(--header-bg);
    border-bottom: 1px solid var(--border);
    display: flex;
    align-items: center;
    gap: 12px;
    flex-shrink: 0;
}
.chat-header .back-btn {
    display: none;
    background: none;
    border: none;
    color: var(--texto);
    font-size: 1.4rem;
    cursor: pointer;
    padding: 4px;
}
.chat-header .conv-avatar { width: 40px; height: 40px; cursor: pointer; }
.chat-header .conv-name { font-size: 1rem; }
.chat-header .conv-last-msg { font-size: .75rem; margin-top: 0; }
.chat-header .header-actions {
    margin-left: auto;
    display: flex;
    gap: 4px;
}
.chat-header .header-actions button {
    background: none;
    border: none;
    color: var(--texto-sec);
    font-size: 1.2rem;
    cursor: pointer;
    padding: 6px 8px;
    border-radius: 8px;
    transition: background .15s;
}
.chat-header .header-actions button:hover { background: rgba(255,255,255,.06); }

.chat-selection-header {
    padding: 10px 18px;
    min-height: 65px;
    background: linear-gradient(180deg, rgba(30,30,30,.98), rgba(24,24,24,.98));
    border-bottom: 1px solid var(--border);
    display: flex;
    align-items: center;
    gap: 14px;
    flex-shrink: 0;
    box-shadow: 0 10px 30px rgba(0,0,0,.22);
    z-index: 40;
}
body.light-theme .chat-selection-header {
    background: linear-gradient(180deg, rgba(245,245,245,.98), rgba(235,235,235,.98));
}
.chat-selection-header button {
    background: none;
    border: none;
    color: var(--texto);
    font-size: 1.35rem;
    cursor: pointer;
    width: 40px;
    height: 40px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 0;
    border-radius: 50%;
    transition: background .15s, color .15s;
}
.chat-selection-header button:hover { background: rgba(255,255,255,.08); color: var(--verde); }
body.light-theme .chat-selection-header button:hover { background: rgba(0,0,0,.06); }
.chat-selection-header .selection-count {
    color: var(--texto);
    font-size: 1rem;
    font-weight: 700;
    letter-spacing: .1px;
    white-space: nowrap;
}
.chat-selection-header .selection-actions {
    margin-left: auto;
    display: flex;
    align-items: center;
    gap: 8px;
}
.chat-selection-header .selection-actions button:nth-child(3):hover { color: var(--danger); }

.chat-header .user-info { flex: 1; min-width: 0; cursor: pointer; }
.chat-header .user-info strong { font-size: .95rem; font-weight: 600; }
.chat-header .user-info small { color: var(--texto-sec); font-size: .75rem; }

.chat-input-area {
    padding: 10px 18px;
    background: var(--header-bg);
    border-top: 1px solid var(--border);
    flex-shrink: 0;
}
.chat-input-area .reply-bar {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 6px 10px;
    margin-bottom: 8px;
    background: rgba(255,255,255,.04);
    border-radius: 10px;
    font-size: .8rem;
    color: var(--texto-sec);
}
.chat-input-area .reply-bar .reply-close {
    margin-left: auto;
    background: none;
    border: none;
    color: var(--texto-sec);
    cursor: pointer;
    font-size: 1rem;
}
.quick-replies-panel {
    background: var(--card);
    border: 1px solid var(--border);
    border-radius: 16px;
    padding: 12px;
    margin-bottom: 10px;
    box-shadow: 0 18px 50px rgba(0,0,0,.15);
}
.quick-replies-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    margin-bottom: 10px;
}
.quick-replies-head strong { display: block; font-size: .92rem; }
.quick-replies-head span { display: block; color: var(--texto-sec); font-size: .72rem; margin-top: 2px; }
.quick-replies-head a { color: var(--verde); font-size: .78rem; font-weight: 700; }
.quick-replies-search {
    position: relative;
    margin-bottom: 10px;
}
.quick-replies-search i {
    position: absolute;
    left: 12px;
    top: 50%;
    transform: translateY(-50%);
    color: #666;
    font-size: .85rem;
}
.quick-replies-search input {
    width: 100%;
    background: var(--input-bg);
    border: 1px solid var(--border);
    border-radius: 12px;
    padding: 9px 12px 9px 36px;
    color: var(--texto);
    outline: none;
    font-family: inherit;
    font-size: .85rem;
}
.quick-replies-list {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(190px, 1fr));
    gap: 8px;
    max-height: 230px;
    overflow-y: auto;
    padding-right: 2px;
}
.quick-reply-item {
    text-align: left;
    background: var(--border-light);
    border: 1px solid var(--border);
    border-radius: 12px;
    padding: 10px 12px;
    color: var(--texto);
    cursor: pointer;
    transition: border-color .15s, background .15s, transform .15s;
}
.quick-reply-item:hover { background: rgba(0,193,106,.08); border-color: rgba(0,193,106,.25); transform: translateY(-1px); }
.quick-reply-title { display: block; font-weight: 700; font-size: .83rem; margin-bottom: 5px; }
.quick-reply-title em { color: var(--warning); font-style: normal; font-size: .68rem; margin-left: 4px; }
.quick-reply-preview { display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; color: var(--texto-sec); font-size: .75rem; line-height: 1.35; }
.quick-replies-empty { color: var(--texto-sec); text-align: center; padding: 16px; font-size: .82rem; }

.chat-footer {
    padding: 10px 16px;
    background: var(--header-bg);
    border-top: 1px solid var(--border);
    flex-shrink: 0;
}
.chat-footer-blocked {
    padding: 18px;
    text-align: center;
    color: var(--texto-sec);
    font-size: .85rem;
}
.chat-footer-blocked .btn-atender {
    background: var(--verde);
    color: #07130d;
    border: none;
    border-radius: 12px;
    padding: 12px 32px;
    font-weight: 700;
    font-size: .95rem;
    cursor: pointer;
    transition: background .2s;
}
.chat-footer-blocked .btn-atender:hover { background: var(--verde-hover); }

.search-container {
    position: relative;
    margin: 16px 0;
}
.search-container input {
    width: 100%;
    background: rgba(255,255,255,.04);
    border: 1px solid var(--border);
    border-radius: 12px;
    padding: 12px 16px 12px 44px;
    font-family: inherit;
    font-size: .88rem;
    color: var(--texto);
    outline: none;
}
.search-container input:focus { border-color: var(--verde); }
.search-container input::placeholder { color: #555; }
.search-container .search-icon {
    position: absolute;
    left: 16px;
    top: 50%;
    transform: translateY(-50%);
    color: #555;
}

/* ===== CONTEUDO CARD (usuarios) ===== */
.content-card {
    background: linear-gradient(180deg, rgba(43,43,43,.96), rgba(35,35,35,.96));
    border: 1px solid var(--border);
    border-radius: 18px;
    padding: 24px;
}
.content-card h2 {
    font-size: 1.2rem;
    font-weight: 700;
    margin: 0;
}

/* ===== RESPOSTA ITEM (respostas_rapidas) ===== */
.resposta-item {
    background: rgba(255,255,255,.02);
    border: 1px solid var(--border);
    border-radius: 14px;
    padding: 18px;
    margin-bottom: 14px;
    transition: all .2s;
}
.resposta-item:hover { border-color: rgba(0,193,106,.3); background: rgba(255,255,255,.03); }
.resposta-item.editing { border-color: var(--verde); background: rgba(0,193,106,.06); }
.resposta-titulo { font-weight: 700; font-size: .95rem; margin-bottom: 6px; }
.resposta-texto { font-size: .85rem; color: var(--texto-sec); white-space: pre-wrap; margin-bottom: 10px; }
.resposta-conjunto { display: inline-block; background: rgba(0,168,255,.12); color: var(--azul); font-size: .72rem; font-weight: 600; padding: 2px 10px; border-radius: 6px; margin-bottom: 8px; }
.resposta-acoes { display: flex; gap: 8px; justify-content: flex-end; }

.info-box {
    background: rgba(0,193,106,.08);
    border: 1px solid rgba(0,193,106,.2);
    border-radius: 12px;
    padding: 12px 16px;
    font-size: .82rem;
    color: var(--verde);
    margin-bottom: 16px;
}
.info-box i { margin-right: 6px; }

.form-check-input:checked { background-color: var(--verde); border-color: var(--verde); }
.form-check-label { font-size: .83rem; color: var(--texto-sec); text-transform: none; letter-spacing: 0; }

/* ===== LOGIN ===== */
.login-wrapper { position: relative; z-index: 1; width: 100%; max-width: 400px; padding: 24px; }

.login-card {
    background: rgba(43,43,43,.85);
    backdrop-filter: blur(20px);
    -webkit-backdrop-filter: blur(20px);
    border: 1px solid var(--border);
    border-radius: 24px;
    padding: 40px 32px 36px;
    box-shadow: 0 24px 80px rgba(0,0,0,.4);
    animation: fadeUp .5s ease-out;
}
@keyframes fadeUp { from { opacity: 0; transform: translateY(16px); } to { opacity: 1; transform: translateY(0); } }

.logo-area { text-align: center; margin-bottom: 32px; }
.logo-area img { width: 56px; height: 56px; border-radius: 16px; background: #fff; padding: 6px; margin-bottom: 12px; box-shadow: 0 8px 24px rgba(0,0,0,.2); }
.logo-area h1 { font-size: 1.6rem; font-weight: 800; color: var(--texto); letter-spacing: -.5px; }
.logo-area p { color: var(--texto-sec); font-size: .85rem; margin-top: 4px; }

.error-msg {
    background: rgba(255,82,82,.12);
    border: 1px solid rgba(255,82,82,.25);
    border-radius: 12px;
    padding: 12px 16px;
    margin-bottom: 20px;
    color: var(--danger);
    font-size: .875rem;
    font-weight: 500;
    text-align: center;
}
.error-msg.blocked { background: rgba(255,152,0,.12); border-color: rgba(255,152,0,.25); color: var(--warning); }
.error-msg .icon { font-size: 1.5rem; margin-bottom: 6px; }

.form-group { margin-bottom: 18px; }
.form-group label { display: block; font-size: .78rem; font-weight: 600; color: var(--texto-sec); text-transform: uppercase; letter-spacing: .5px; margin-bottom: 6px; }

.form-group input {
    width: 100%; background: rgba(255,255,255,.04);
    border: 1px solid var(--border); border-radius: 14px;
    padding: 14px 18px; font-size: .95rem; font-family: inherit;
    color: var(--texto); outline: none;
    transition: border-color .2s, box-shadow .2s, background .2s;
}
.form-group input:focus { border-color: var(--verde); box-shadow: 0 0 0 3px var(--verde-glow); background: rgba(255,255,255,.06); }
.form-group input::placeholder { color: #555; }

.form-check { display: flex; align-items: center; gap: 10px; margin-bottom: 24px; cursor: pointer; }
.form-check input[type="checkbox"] {
    appearance: none; -webkit-appearance: none;
    width: 18px; height: 18px;
    border: 2px solid #555; border-radius: 5px;
    background: transparent; cursor: pointer; transition: all .2s; flex-shrink: 0;
}
.form-check input[type="checkbox"]:checked {
    background: var(--verde); border-color: var(--verde);
    background-image: url("data:image/svg+xml,%3Csvg viewBox='0 0 16 16' fill='%23000' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M12.207 4.793a1 1 0 010 1.414l-5 5a1 1 0 01-1.414 0l-2-2a1 1 0 011.414-1.414L6.5 9.086l4.293-4.293a1 1 0 011.414 0z'/%3E%3C/svg%3E");
}
.form-check label { font-size: .85rem; color: var(--texto-sec); cursor: pointer; user-select: none; }

.btn-login {
    width: 100%; background: var(--verde); color: #07130d;
    border: none; border-radius: 14px;
    padding: 16px; font-size: 1rem; font-weight: 700;
    font-family: inherit; cursor: pointer;
    transition: background .2s, transform .15s, box-shadow .2s;
}
.btn-login:hover { background: var(--verde-hover); box-shadow: 0 8px 32px rgba(0,193,106,.25); }
.btn-login:active { transform: scale(.98); }

/* ===== RESPONSIVE ===== */
@media (max-width: 900px) {
    .sidebar {
        width: 100%;
        min-width: 100%;
        position: fixed;
        top: 0; left: 0;
        z-index: 100;
        transform: translateX(0);
        transition: transform .24s cubic-bezier(.36,.07,.19,.97);
    }
    .sidebar.hidden { transform: translateX(-100%); }
    .chat-panel {
        width: 100%;
        position: fixed;
        top: 0; left: 0;
        z-index: 99;
    }
    .chat-header .back-btn { display: block; }
    .chat-messages { padding: 14px 12px; }
    .msg-row { max-width: 85%; }
}

@media (max-width: 768px) {
    .main-container { padding: 16px; }
    .stats-cards { grid-template-columns: 1fr; }
    .table { font-size: .78rem; }
    .sidebar-filters {
        flex-wrap: wrap;
        overflow-x: visible;
        overflow-y: visible;
        padding-bottom: 12px;
    }
    .chat-messages { padding: 12px 10px 8px; }
    .chat-selection-header { padding: 8px 10px; gap: 10px; }
    .chat-selection-header .selection-count { font-size: 1.35rem; min-width: 28px; }
    .chat-selection-header .selection-count { color: transparent; position: relative; width: 28px; overflow: hidden; }
    .chat-selection-header .selection-count::before { content: '1'; color: var(--texto); position: absolute; left: 0; top: 50%; transform: translateY(-50%); }
    .chat-selection-header .selection-actions { gap: 4px; }
    .chat-selection-header button { width: 40px; height: 40px; }
    .msg-row { max-width: 85%; }
    .wa-image-card { max-width: 260px; }
    .wa-image-card img { max-width: 260px; max-height: 300px; }
    .wa-sticker-card .msg-sticker { width: 120px !important; max-width: 120px !important; }
    .wa-location-card { width: 240px; }
    .whatsapp-audio-player { min-width: 190px; max-width: 280px; }
    .chat-input-area {
        position: relative;
        padding: 6px 8px calc(6px + env(safe-area-inset-bottom));
        background: transparent;
        border-top: 0;
    }
    .chat-input-row {
        gap: 4px;
        min-height: 46px;
        padding: 4px 6px 4px 12px;
        border-radius: 999px;
        background: rgba(28,28,28,.96);
        border-color: rgba(255,255,255,.08);
        box-shadow: 0 8px 24px rgba(0,0,0,.2);
    }
    body.light-theme .chat-input-row {
        background: rgba(255,255,255,.96) !important;
        border-color: rgba(0,193,106,.55) !important;
        box-shadow: 0 8px 24px rgba(0,0,0,.08) !important;
    }
    body.light-theme #chatInput .chat-input-row,
    body.light-theme #chat-footer .chat-input-row {
        background: rgba(255,255,255,.98) !important;
        border-color: rgba(0,193,106,.65) !important;
    }
    .chat-input-row input[type="text"] {
        font-size: 1rem;
        padding: 8px 0;
    }
    body.light-theme .chat-input-row input[type="text"] {
        color: #1f2933 !important;
    }
    body.light-theme #chatInput #msgInput,
    body.light-theme #chat-footer #msgInput {
        color: #1f2933 !important;
        -webkit-text-fill-color: #1f2933 !important;
        caret-color: #00C16A !important;
    }
    body.light-theme .chat-input-row input[type="text"]::placeholder {
        color: rgba(31,41,51,.56) !important;
    }
    body.light-theme #chatInput .chat-input-row.susurro-mode,
    body.light-theme #chat-footer .chat-input-row.susurro-mode,
    #chatInput .chat-input-row.susurro-mode,
    #chat-footer .chat-input-row.susurro-mode {
        background: #fff1f1 !important;
        border-color: rgba(255,82,82,.72) !important;
        box-shadow: 0 8px 24px rgba(255,82,82,.14) !important;
    }
    body.light-theme #chatInput #msgInput.susurro-input,
    body.light-theme #chat-footer #msgInput.susurro-input,
    #chatInput #msgInput.susurro-input,
    #chat-footer #msgInput.susurro-input {
        color: #a61224 !important;
        -webkit-text-fill-color: #a61224 !important;
        caret-color: #ff5252 !important;
    }
    .chat-input-row .input-btn,
    .chat-input-row button {
        width: 36px;
        height: 36px;
        padding: 5px;
        font-size: 1.1rem;
    }
    .chat-input-row .send-btn {
        width: 40px;
        height: 40px;
        background: var(--verde);
        color: #06150d !important;
    }
    .chat-input-row .send-btn:hover { background: var(--verde-hover); }
    .location-modal {
        padding: 12px;
    }
    .location-modal-content {
        border-radius: 18px;
    }
    .location-modal-header,
    .location-modal-body,
    .location-modal-footer {
        padding-left: 16px;
        padding-right: 16px;
    }
    .quick-replies-panel {
        margin-bottom: 8px;
        border-radius: 18px;
        max-height: 42vh;
        overflow: auto;
    }
}

@media (max-width: 600px) {
    .container-hist { margin: 12px auto; }
    .panel-card { padding: 16px; }
    .row { flex-direction: column; }
    .location-modal-footer {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 480px) {
    .sidebar-search input { font-size: .82rem; padding: 9px 12px 9px 36px; }
    .sidebar-search .search-icon { left: 24px; }
    .filter-pill { font-size: .72rem; padding: 5px 10px; }
    .conv-item { padding: 10px 14px; }
    .conv-avatar { width: 42px; height: 42px; }
    .login-card { padding: 32px 24px 28px; border-radius: 20px; }
    .logo-area img { width: 48px; height: 48px; }
    .logo-area h1 { font-size: 1.35rem; }
}

/* ===== CUSTOM EXTRA STYLES ===== */
.conv-mulher {
    background: rgba(255, 82, 82, 0.15);
    color: #ff8a8a;
    font-size: 0.72rem;
    font-weight: 700;
    padding: 2px 6px;
    border-radius: 4px;
    margin-right: 6px;
    display: inline-flex;
    align-items: center;
    gap: 4px;
}

.motorista-solicitado {
    background: rgba(0, 168, 255, 0.15);
    color: var(--azul);
    font-size: 0.72rem;
    font-weight: 700;
    padding: 2px 6px;
    border-radius: 4px;
    margin-right: 6px;
    text-transform: uppercase;
    display: inline-block;
    vertical-align: middle;
}

.chat-motorista-actions {
    display: flex;
    justify-content: center;
    gap: 12px;
    padding: 16px;
    background: var(--header-bg);
    border-top: 1px solid var(--border);
}

.chat-motorista-actions button {
    padding: 10px 24px;
    font-weight: 700;
    font-size: 0.85rem;
    border-radius: 12px;
    cursor: pointer;
    border: none;
    transition: background 0.2s, transform 0.1s;
    display: inline-flex;
    align-items: center;
    gap: 6px;
}

.chat-motorista-actions .btn-atender {
    background: var(--verde);
    color: #07130d;
}

.chat-motorista-actions .btn-atender:hover {
    background: var(--verde-hover);
    color: #fff;
}

.chat-motorista-actions .btn-sussurrar {
    background: rgba(255, 255, 255, 0.05);
    border: 1px solid var(--border);
    color: var(--texto-sec);
}

.chat-motorista-actions .btn-sussurrar:hover {
    background: rgba(255, 255, 255, 0.1);
    color: var(--texto);
}

.btn-cancelar-sussurro {
    background: rgba(255, 82, 82, 0.15) !important;
    color: var(--danger) !important;
    border: none !important;
    font-size: 0.78rem !important;
    font-weight: 600 !important;
    padding: 6px 12px !important;
    border-radius: 8px !important;
    cursor: pointer !important;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    transition: background 0.15s;
    margin-right: 8px;
}

.btn-cancelar-sussurro:hover {
    background: var(--danger) !important;
    color: #fff !important;
}

/* Live footer */
.live-footer {
    position: fixed;
    bottom: 0;
    left: 0;
    right: 0;
    z-index: 1000;
    background: #0b141a;
    border-top: 1px solid rgba(255,255,255,.08);
    padding: 4px 8px;
}
.live-footer-inner {
    display: flex;
    justify-content: center;
    align-items: center;
    gap: 20px;
    flex-wrap: wrap;
    font-size: .75rem;
    color: #8696a0;
    max-width: 100%;
}
.live-item { display: inline-flex; align-items: center; gap: 4px; white-space: nowrap; }
.live-item strong { color: #e9edef; font-weight: 600; margin-left: 2px; font-size: .78rem; }
.live-dot { width: 6px; height: 6px; border-radius: 50%; display: inline-block; flex-shrink: 0; }
.live-dot.online { background: #00C16A; }
.live-dot.atendimento { background: #42a5f5; }
.live-dot.waiting { background: #FFB74D; }
.live-dot.bot { background: #9c27b0; }
@media (max-width: 600px) {
    .live-footer-inner { gap: 10px; font-size: .68rem; }
    .live-footer { padding: 3px 6px; }
}

/* Sidebar Stats Section */
.sidebar-stats {
    padding: 16px;
    background: linear-gradient(180deg, rgba(30, 30, 30, 0.95), rgba(20, 20, 20, 0.98));
    border-top: 1px solid var(--border);
    flex-shrink: 0;
}
.stats-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 12px;
}
.stats-header span {
    font-size: 0.8rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: var(--texto-sec);
}
.pulse-dot {
    width: 6px;
    height: 6px;
    background-color: var(--verde);
    border-radius: 50%;
    box-shadow: 0 0 0 0 rgba(0, 193, 106, 0.7);
    animation: statsPulse 1.8s infinite;
}
@keyframes statsPulse {
    0% {
        transform: scale(0.95);
        box-shadow: 0 0 0 0 rgba(0, 193, 106, 0.7);
    }
    70% {
        transform: scale(1);
        box-shadow: 0 0 0 6px rgba(0, 193, 106, 0);
    }
    100% {
        transform: scale(0.95);
        box-shadow: 0 0 0 0 rgba(0, 193, 106, 0);
    }
}
.stats-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 8px;
}
.stats-card {
    background: var(--card);
    border: 1px solid var(--border);
    border-radius: 12px;
    padding: 10px 12px;
    display: flex;
    align-items: center;
    gap: 10px;
    transition: transform 0.2s, border-color 0.2s;
}
.stats-card:hover {
    transform: translateY(-1px);
    border-color: rgba(255, 255, 255, 0.1);
}
.stats-card-icon {
    width: 32px;
    height: 32px;
    border-radius: 8px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1rem;
    flex-shrink: 0;
}
.stats-card-icon.motoristas {
    background: rgba(0, 193, 106, 0.1);
    color: var(--verde);
}
.stats-card-icon.atendimento {
    background: rgba(0, 168, 255, 0.1);
    color: var(--azul);
}
.stats-card-icon.aguardando {
    background: rgba(255, 183, 77, 0.1);
    color: var(--warning);
}
.stats-card-icon.bot {
    background: rgba(156, 39, 176, 0.1);
    color: #b388ff;
}
.stats-card-info {
    display: flex;
    flex-direction: column;
    min-width: 0;
}
.stats-card-value {
    font-size: 1rem;
    font-weight: 700;
    color: var(--texto);
    line-height: 1.2;
}
.stats-card-label {
    font-size: 0.65rem;
    color: var(--texto-sec);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

/* Swipe to Reply horizontal gesture styling */
.msg-row {
    position: relative;
    overflow: visible;
}

.swipe-reply-icon {
    position: absolute;
    top: 50%;
    transform: translateY(-50%) scale(0.5);
    left: 15px;
    font-size: 1.5rem;
    color: var(--verde);
    opacity: 0;
    pointer-events: none;
    z-index: 1;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: transform 0.1s ease, opacity 0.1s ease;
}

.msg-bubble {
    transition: transform 0.1s ease;
    will-change: transform;
}